FAQ: music packages for business locations
Short answers on source material, final playlist, rotation, invoicing, downloads, and the clear distinction between a music package and Instore radio.
How source material becomes a purchasable package
You can use Instore packages, albums and exposure packs as your starting point. What you purchase in the end is exactly one final playlist.
What becomes available after payment
After checkout, the license, invoice and ZIP download of the final playlist are made available in the customer account.
When package, when radio?
The package is the static one-time license. For ongoing updates, larger store networks or continuously curated programs, Instore radio is the right path.
When the package is economically attractive
Especially for longer usage, multiple locations or larger floor area, a static music package can be more economical than an ongoing-fee path.
Jump to the right topic
If you already know you want to buy a music package, start directly with package search or package start. The FAQ mainly serves to clarify open points.
Which source material you can use
Can I use multiple source collections as a starting point?
Yes. You can save multiple Instore packages, albums and exposure packs and transfer them together into package start.
Am I buying multiple packages or one final playlist?
You buy exactly one music package with exactly one final playlist. Multiple source collections are only the basis for that one playlist.
Can I adjust the playlist manually?
Yes. In the builder you can add or remove tracks, search by genre, mood and venue, and use recommendations.
How does auto-fill work?
Auto-fill adds missing minutes up to the selected rotation. You can reject auto-filled tracks individually or remove the auto-fill entirely.
What happens after checkout and payment
How is pricing calculated?
Pricing per location is based on the largest floor area and on the 3h, 6h or 10h rotation. Total pricing is then price per location multiplied by the number of locations.
Is the package a one-time price or an ongoing fee?
The music package is intentionally structured as a static one-time license. You define one final playlist, buy it once and then receive ZIP download, invoice and license documents in your account.
When is the package especially attractive compared to ongoing fees?
Especially if you do not want continuous playlist updates, but prefer to define it once and then use it over a longer period. The benefit often also increases with the number of locations and the size of the floor area.
What do I receive after payment?
You receive the final playlist as a ZIP download plus the related license documents and the invoice in your customer account.
How quickly is the ZIP download available?
The ZIP export is generated in the background after payment and is typically available in the customer account shortly afterwards.
Can I start the purchase as a guest?
Yes. The builder and package start also work in guest mode. Account and invoicing details are then collected at checkout at the latest.
Scope limits and product distinction
For how many locations is self-service intended?
Current self-service is designed for up to 5 locations. Above that, the package area switches into quote mode.
What happens for very large floor areas?
If the largest location exceeds 1,000 sqm, an individual quote is required. That is the limit of the current package self-service.
When should I choose Instore radio instead of a package?
If you want ongoing music updates, central administration or a continuously maintained music program. The music package is intentionally the static one-time solution.
Can I move from a music package to radio later?
Yes. Package and radio remain separate products, but a later switch or upgrade path is generally possible.
Next step for your business
Preview suitable sources first or start directly with your music package. For continuously updated background music, Instore radio remains the separate path.
